In recent days, all branches of the Passport Administration in Yemen have witnessed a state of confusion due to a technical defect in the electronic network responsible for issuing passports. Since last Friday, the service has been completely halted, leading to a significant delay in processing citizens’ applications, especially those who come from distant governorates.

*The impact of the defect on citizens*

Many citizens suffer from the consequences of this holiday, as they were forced to wait for long hours in light of the severe crowding in the passport offices. Many of these citizens come from remote areas, and face difficulty in moving and returning without completing their transactions. This situation causes them great frustration, especially since some of them came from long distances with the aim of obtaining a passport for travel or work purposes.

*Citizens’ calls*

Many complaints were circulated on social media from citizens expressing their dissatisfaction with the current situation. Some indicated that they had booked travel tickets in advance, while passports were scheduled to be issued before the flights. This technical glitch not only affected citizens, but also caused damage to many projects and commitments that depend on passports.

*Government measures*

In light of this crisis, the Passport Department issued an official statement apologizing for causing any inconvenience to citizens, and confirming that it is working to solve the problem as quickly as possible. It was also emphasized that the necessary measures are being taken to ensure that such problems do not reoccur in the future.

*Thanks to the citizens for their patience*

The Passport Department thanked the citizens for their patience and understanding in these difficult circumstances. It confirmed that it is making a great effort to fully restore service, and that it will notify citizens as soon as the problem is resolved and work resumes.

*Invitation to communicate*

The Passport Department also called on all citizens affected by this situation to contact their offices to obtain the necessary information. It confirms that all complaints and suggestions will be taken into consideration to improve the service in the future.